Frequently Asked Questions
_ Is your shop smoke-free?
Our shop is smoke-free and pet-free.
Are your items okay for young children?
Our items are not intended for children under the age of 13. We sell items directed at adults and teens over the age of 13.
Do you do custom orders?
We sure do! Contact us for a special design or even a large order. We also do party favors and wedding favors.
Do I have to pay sales tax?
SALES TAX is charged on all items shipped to the State of Florida, including shipping.
State sales tax may be due on non-exempt purchases. strumandsparkle.com does not collect and is not required to collect state sales tax except in Florida. However, this purchase may not be exempt merely because it was made via the Internet. You may be required to report all purchases that were not taxed and pay those taxes. Please contact your State's sales tax office for more information.
What types of payments do you accept?
We accept PayPal and BillMeLater (through PayPal)! PayPal is free and you don't need an account! It's the safest way to pay online. PayPal accepts many different credit and debit cards.
Shipping information can be found HERE.
What is your return policy?
No refunds or exchanges. Items may be returned for STORE CREDIT ONLY and is permitted if item is shipped back within 7 days of receipt and MUST be unworn with all original packaging and inclusions. No credits or refunds will be given on shipping. We are not responsible for the return until we receive the item. (We suggest insuring it).
ALL SALES FINAL ON SALE AND CLEARANCE AND CUSTOM ITEMS.
We take a lot of care to photograph and describe each item, so you should know what you are getting. Please feel free to contact us with any additional questions!
Strum and Sparkle takes your privacy very seriously and as a result we are committed to providing a safe and secure website for all. Below you will find details about how we use the information we collect on StrumandSparkle.com.
Identifiable information is only collected on a voluntary basis and is only used for order related transactions (shipping order, order related communication etc). We use user's identifiable information only for internal purposes, and do not sell or share your personal information with third parties except as required by law (for example, in response to a court order).
Is there anything else I need to know?
We make every effort to ensure that the information presented here is complete and correct. If a mistake or error rears its ugly head, we do apologize. We are here to make people happy - please know that we are not here to cheat people. There will always be people who cannot be satisfied no matter what we do or how we try to help. All we can do is try our best. And thank you for reading all the way to the bottom! For free gift with purchase, enter "FAQ FREE GIFT" in the notes to seller at checkout.
Any questions? Suggestions? Please contact us. Thanks!
Guitar Pick Colors
1. Blue Pearloid
2. Black Pearloid
3. Teal/Black Marble
4. Gold Pearloid
5. Purple Pearloid
6. White Pearloid
7. Green Pearloid
9. Pink Pearloid
11. Turquoise Pearloid
13. Red Pearloid
15. Pink Tie Dye/Mosaic
Cord and Chains:
Fabric-wrapped cord: velvety-like, with a lobster claw closure
Synthetic rubber cord: much nicer than rubber and more earth friendly, knotted and slips easily over the head; latex-free
Ball chain: generally 18" but can be shortened with a pair of scissors